At Fitcket, we aim to provide the best online gym booking and trainer services. This Refund Policy explains when and how refunds are issued for your purchases.

Introduction

This Refund Policy applies to all bookings made through Fitcket, whether for day, week, month, or year passes, and for hiring trainers online.

1. Eligibility for Refund

• Refunds are available only if the booking is canceled within the allowed cancellation period mentioned during checkout.
• No refunds will be issued for completed or partially used sessions, unless due to service provider issues verified by Fitcket.
• Refund requests must be made within 7 days of the original booking date.

2. Non-Refundable Situations

• Failure to attend a booked session without prior cancellation.
• Services already consumed or partially delivered.
• Promotional passes, discounted offers, or trial sessions unless specified otherwise.

3. Refund Process

Once approved, refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

4. Service Issues

If your trainer or gym partner fails to deliver the service as promised, contact us immediately at support@fitcket.com. We will verify the issue and, if valid, issue a full or partial refund.

5. Contact Us

If you have any questions about this Refund Policy, please email us at refunds@fitcket.com.